Monday, April 20, 2015

Single Point of Contact

How many people do you need to call to get an answer. At NATEL, we strive for 1 person. Having a single point of contact starts with empowering one person to have all the authority to make a decision. We feel strongly that having two charming and talented people doing the same job is worse for our customers than having one average person who has all of the necessary information to respond promptly and make key decisions. Day-to-day communications at NATEL are channeled through one person, ensuring that all customers priorities are met without interruption to the flow of business. Hear from NATEL leadership on how they live and breathe Single Point of Contact.

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